Important Note: OnlyAtosa is a dealer for various manufacturers, and refunds are subject to the individual policies of each manufacturer. Please read this policy carefully to understand the guidelines and limitations for refunds and returns.

1. General Refund Policy: OnlyAtosa takes pride in providing high-quality restaurant equipment to our valued customers. We understand that there may be instances when you may need to request a refund or return. Please note that we operate as a dealer for various manufacturers, and the refund process is subject to their policies and procedures.

2. Manufacturer Refund Policies: Each manufacturer we represent may have its own specific refund and return policies. It is essential to refer to the manufacturer’s guidelines, terms, and conditions provided with the equipment or on their official website for detailed information on returns, refunds, warranties, and product-specific issues. OnlyAtosa will assist customers in processing refunds within the framework of the manufacturer’s policies.

3. Eligibility for Refunds: To be eligible for a refund or return, the following general conditions must be met:

• The request for a refund must be within the manufacturer’s specified timeframe for returns.
• The equipment must be in its original condition, unused, and free from damage.
• Original packaging, accessories, and documentation must be included.
• The customer must provide proof of purchase, such as an invoice or receipt.

4. Return Authorization: Before returning any equipment, customers must obtain a Return Authorization (RA) from OnlyAtosa or the respective manufacturer. Unauthorized returns may not be accepted or processed.

5. Restocking Fees: Some manufacturers may impose restocking fees on returned items. These fees vary by manufacturer and will be communicated to the customer at the time of the return request.

6. Shipping Costs: Shipping costs associated with returning equipment are typically the responsibility of the customer. Please refer to the manufacturer’s policies for specific details on return shipping.

7. Damaged or Defective Equipment: In the event that you receive damaged or defective equipment, please contact OnlyAtosa or the manufacturer promptly. We will assist you in resolving the issue in accordance with the manufacturer’s warranty and replacement policies.

8. Legal Disclaimers: a) OnlyAtosa is not responsible for manufacturer warranty claims or refunds. We act solely as a dealer and intermediary between customers and manufacturers. b) Any warranties provided with equipment are subject to the terms and conditions specified by the manufacturer. c) OnlyAtosa disclaims any liability for consequential or incidental damages arising from the use or misuse of the equipment. d) This refund policy is subject to change without prior notice. Please check the policy on our website or contact us for the most up-to-date information.

9. Contact Information: For inquiries related to refunds, returns, or any other concerns, please contact:

Phone: 813-886-1121

Email: info@onlyatrosa.com]

By making a purchase from OnlyAtosa, you acknowledge that you have read, understood, and agreed to abide by this refund policy and the manufacturer’s specific policies and terms related to returns and refunds. We are committed to ensuring a smooth and transparent refund process, in accordance with our role as a dealer and distributor of restaurant equipment.